Casinobonus FAQ — all your questions answered here

You must be at least 18 years old to register and play at casinobonus. This is part of our responsible gaming policy. A national ID card or passport is used for age verification. Accounts belonging to underage users will be closed immediately.

No. Under casinobonus rules, each person is allowed to open only one account. Creating multiple accounts with the same details is strictly prohibited. If detected, all associated accounts may be closed and balances forfeited. If you're having trouble with an existing account, please contact support.

KYC (Know Your Customer) verification is mandatory for security and legal compliance. Before your first withdrawal, you'll need to upload a photo of your National ID, passport, or driving license, along with a selfie. Verification is typically completed within 24–48 hours. Once your KYC is approved, there will be no delays on future withdrawals.

Yes, you can update your email or phone number from Account Settings. However, identity verification is required, and a confirmation code will be sent to the new contact details. For security reasons, this process may take a little time. If you run into any issues, support@casinobonus.biocontact us.

Once you register at casinobonus and make your first deposit, the welcome bonus is automatically credited to your account. A bonus of up to 150% is currently available on your first deposit. To view the bonus amount and Terms & Conditions, Bonus Page Once registration is complete, your first deposit must be made within 7 days.

A wagering requirement is the condition that determines how many times you must bet the bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in bets before withdrawing. Contribution rates vary by game — slots typically count at 100%, while live table games contribute less.

Free spins are generally awarded for specific slot games, and the eligible game title is stated in each free spins offer. Winnings from free spins can be withdrawn after meeting the wagering requirements. Free spins typically expire after 7 days. For more details, Promotions Page see here.

A promo code must be entered in the designated field during registration or when making a deposit. On the deposit page, type your code into the "Promo Code" box and complete the deposit — the bonus will be added automatically. Each code can only be used once. To find the latest promo codes, Voucher Page see here.

The weekly cashback offer returns a portion of your total losses for that week (typically 10%) back to your account. Cashback is credited automatically every Monday morning. Wagering requirements on cashback are generally low. You must have an active account to receive cashback.

casinobonus supports Bangladesh's most popular payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Direct Bank Account
• Card Payment: Visa, Mastercard
• Cryptocurrency: USDT, Bitcoin (for selected users)

All payments are processed over secure SSL connections.

The minimum deposit is just ৳200 (two hundred BDT) — accessible to any player in Bangladesh. The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit varies by account tier, with VIP members enjoying higher limits.

Processing times vary by payment method:

• bKash / Nagad: 1–3 hours (usually instant)
• Bank Transfer: 1–3 business days
• Card Payment: 3–5 business days
• Crypto: 1–24 hours

Processing is even faster when KYC verification is already completed.

casinobonus does not charge any fees on deposits or withdrawals. However, your payment provider (bank or mobile banking service) may apply their own transaction fees as per your agreement with them. Network fees apply to crypto transactions.

Yes, casinobonus is completely secure. We use 256-bit SSL encryption — the same technology used by world-class banking systems. Your personal and financial information is stored in encrypted form, and we never sell or share your data with third parties. For more details, Privacy Policy read here.

Go to Account Settings > Security to enable 2FA. Scan the QR code using the Google Authenticator app, or choose SMS-based OTP. Once 2FA is active, you will need to enter a code alongside your password each time you log in — this keeps your account significantly more secure.

If you notice any unauthorized access or suspicious transactions on your account, take immediate action:

• Change your password immediately
• Via live chat or support@casinobonus.bioContact us at
• Request a temporary account lock
• Review Active Sessions

Our security team is active 24 hours a day.

casinobonus offers a massive collection of thousands of games:

• Slot Games: Classic, Video Slots, Megaways, Jackpot
• Live Casino: Baccarat, Roulette, Blackjack, Poker
• Table Games: Various Roulette variants, Craps, Sic Bo
• Sports Betting: Cricket, football, kabaddi, and 30+ other sports
• Virtual Games: Virtual Sports & eSports

New games are added every week. New Games Page see here.

Yes, all games at casinobonus use RNG (Random Number Generator) technology, which ensures completely random and unbiased results. These games are regularly audited by independent third-party organizations. The RTP (Return to Player) rate for each game is listed on its game page.

Absolutely! casinobonus is fully mobile-friendly. All games can be played directly through the browser on both Android and iOS devices — no separate app download needed. Just open the site in your mobile browser and start playing right away. A dedicated app version is also coming soon.

Yes, casinobonus is committed to responsible gaming. From Account Settings, you can set daily, weekly, or monthly deposit limits, betting limits, and loss limits. A "Cooling Off" option for taking a temporary break is also available. For more details, Responsible Gaming Page see here.

Yes. You can temporarily suspend your account (from 1 day up to 6 months) or close it permanently — either through your account settings or with the help of support. Once a self-exclusion request is active, logging in will not be possible during that period. This service is completely free and can be requested at any time.